Refunds
As all of our products are custom and handmade to order, we do not accept cancellations nor returns.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the incorrect item, so that we can evaluate the issue and make it right. If your parcel is damaged during shipping and returned to us, we will contact you to see if you prefer a refund or replacement.
If you have any questions, please feel free to contact us at info@URBANCottages.ca