Refund policy

Exchanges
We do not allow exchanges during COVID.  We will reassess this policy bi-annually to assess the viability and whether this policy can be adjusted.  Your understanding is appreciated.

Refunds

As all of our products are custom and handmade to order, we do not accept cancellations nor returns.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the incorrect item, so that we can evaluate the issue and make it right.  If your parcel is damaged during shipping and returned to us, we will contact you to see if you prefer a refund or replacement.

If you have any questions, please feel free to contact us at info@URBANCottages.ca